Open Source companies have various internet-based channels at hand to reach their community and prospective customers. The following approach has proven to be effective in reaching the various target audiences within and outside of an Open Source ecosystem.

The basic idea is to let information flow freely inside and across various communication channels so that information pieces can “bubble up” and be compiled into more comprehensive and valuable sources of information that serve a business purpose.

For example, a forum discussion could form the basis for a technical article that is supposed to be published by a magazine with the goal to attract new software developers to the community. In this case, the outlined information value chain serves the purpose of community development. The nice thing about it is, that the article author will save time when writing the tutorial, because the discussion that happened in the forum already allows him to understand all relevant aspects of the topic and might also provide useful information, links to other resources, etc.

To achieve far reaching and successful marcom, Open Source companies should set up or become active on all relevant channels.

It is first of all important that communication actually happens and of less importance that it happens in the right channels. For example, if Open Source vendors think of providing a public Wiki to the community, quickly fears of a chaotic information overload come up. In fact, I have never seen hoards of community members occupy a very young Wiki. The truth is that you will have enough time to restructure content as you see fit.

Of course, you should make sure that the Wiki has a basic structure right from the start so that it becomes clear what kind of information it will provide. Additionally, it should already be populated with important content such as information where to find mailing lists, forums, Weblogs, etc. Especially when it comes to discussion channels such as mailing lists and forums, they should only be established if you are sure that they will be used actively. Otherwise, your community will appear as if it were inactive, which again alienates new potential community members.

To avoid dead communication channels, I recommend to deliberately leave pain points for a growing community. For example, don’t set up a forum in a non-English language unless there are community members who ask for it. If you then set up a dedicated forum for them, they will appreciate that you listen to your community.

Above diagram gives a good idea of the most important communication channels that all make up for the best media mix to enhance the visiblity of your Open Source offerings.

• Twitter is today’s premier channel for teaser-style communication that creates incentives for the readership to learn more about you.
• Forums and/or mailing lists are a must-have from a community building and customer relations perspective.
• Weblogs are a perfect mean to achieve technical and business-oriented thought leadership.
• A Wiki is a great tool for collecting all relevant information at one place with full flexibility of gradually modifying and extending the information base. A Wiki is somewhere in between the ad hoc style of conversation through Twitter, forums, mailinglists and a rather editorial process that a newsletter or book requires.
• Newsletters seem outfashioned in today’s world of social media marketing, where it’s more about pull information (RSS) vs. push information (newsletter subscription). The great thing about newsletters is, that they require someone sits down and collects all information important to your developer or business community of let’s say the past 4 weeks. A newsletter makes sure that everyone within your company and community has the same basic knowledge of what’s going on.
• Presentations of technical or business talks also collect various information pieces and present them to a live audience at events.
• Articles, Screencasts, and marketing collateral can be produced much more easily if there is already a multitude of existing information, e.g. in a newsletter, Wiki, Weblog, etc. A newsletter for example might even trigger the idea to write a case study about a new customer reference that has been mentioned in the newsletter or to create a screencast about a nifty new feature that was mentioned there.
• Public and Analyst Relations are much more effective if you have further information that you can provide to journalists and analysts. It also makes it easier for your PR/AR agency to write press releases if they have something they can research. It’s also very handy to be able to harvest and reference related resources such as Weblog entries, Screencasts, and more when building landing pages for a campaign.
• Books and documentation are hard to write, because they require a lot of effort. Again, they become much easier to create once there is already valuable information, such as various articles that have previously been written for magazines and can now be reused and modify for e.g. a technical book. Books and technical manuals represent the most comprehensive type of information to offer for example to those who intend to thoroughly learn about developing with an Open Source software.

An Open Source organization’s marketing and communications very much benefits from uncontroled conversations happening within the related Open Source community. If a vendor tried to manipulate communications within “his” community, he would suffer from higher marketing costs, because the free flow of information that comes at no cost will dry up.

In a nutshell, Open Source communications should take care of the following points:

1. Make and let communication happen.
2. Avoid dead communication channels.
3. Don’t control, don’t manipulate.
4. Harvest and refine information pieces.
5. Deliberately leave pain points for the community to remedy.

I interviewed Jeff Whatcott about marketing Drupal and Acquia at Gilbane Boston conference. He was then VP Marketing, Acquia and recently moved to work in the same role at Brightcove.

Jeff is probably one of the brightest software marketing experts out there and in this interview, he shares some valuable insights. Most notably, he explains how Acquia offers extended functionality in the cloud for Drupal and builds a business around this combination of Open Source and SaaS that also leverages network effects. In a way, this could make Acquia the Google of the Drupal community.

As with all InitMarketing.tv videos, you can

• download, embed, rate, comment, etc. the highlights
• watch/read the full video interview

The EU-funded IKS Project invites FOSS companies and projects to take part in building a software stack for knowledge management that is Open Source.

IKS is funded with 6.5 million Euros by the European Union and 2 million Euros are being invested by the consortium partners which makes up for an overall budget of 8.5 millions. The project will run for 4 years.

Financial support is available for 50 yet to be selected companies/organizations who agree to evaluate the IKS software stack as early adopters as well as 100 individuals who are members of a related FOSS project and who would like to actively engage in IKS project development. The budget for contributors to IKS is meant to alleviate the entry hurdles, e.g. for travel and accommodation for attending the IKS workshop end of May.

The premier focus of IKS is on FOSS content management systems and how they can make use of the to-be-developed IKS technology to let content objects behave the way they are supposed to across varying applications. Additionally, IKS also aims at cooperating with FOSS projects helping to implement semantics-aware software.

Wernher Behrendt, one of the initiators of IKS, exemplifies the project’s vision as follows:

Think of a task that has been defined in a project management software. Ideally, the project management software allows you to edit the task as you would expect it, for example, you can extend the ending date in case the work will take longer. Now, what happens if you want to transfer your work plan to the Web content management system that powers your Web site to display it to the public?

You will most likely create a screenshot of the work plan in the project management software, upload the screenshot in your WCMS and include it on a Web page. In between, you have lost all information about what a task is and how another application should treat it in case you want to edit it within the imported work plan.

This is where IKS comes to the rescue, because its software stack will not only provide a layer that takes care of metadata information (e.g. Ontologies, RDF, …), but will also be able to deal with information on how to process a content object across different applications.

If you’d like to join, IKS provides further information on its Web site and how to get in contact with them. Contribute to IKS as a…

• CMS vendor
• CMS end user
• Open Source developer
• CMS consultant, regional technology transfer organization, anyone else

InitMarketing has made its calendar of world-wide conferences and trade fairs related to Free and Open Source Software, IT and specific industries available to the public.

It currently includes 122 events in 17 countries taking place in 2009. 43 of them in Germany, 69 in USA. We use this calendar when planing events for our customers, thus we’ll regularly update it. Please let us know of any events which are not on our radar yet by commenting to my blog or commenting at the bottom of the events page.

While at OpenExpo last year, I grabbed the opportunity and asked Bruce Perens and Shane Coughlan to interview each other for InitMarketing.tv. They have done a fine job discussing the terms Open Source and Free Software from a marketing perspective. Hope you’ll enjoy the conversation as much as I did. Here are the highlights:

As with all InitMarketing.tv videos, you can

• download, embed, rate, comment, etc. the highlights
• watch/read the full video interview

Now playing on InitMarketing.tv is a video interview with Bryan, who is Director of Open Source Strategy at Microsoft. I very much respect Bryan as a person and for what he says in the interview. His answers show that he is truly committed and understands the benefits well. Some excerpts:

So it’s really a noticeable trend where open source is clearly a part of the data centre in the IT environment. There are Microsoft technologies that are clearly a part of this.

The trend in the overall market, what we see and hear, all points to pragmatic, case-by-case evaluation of what meets customer needs, how do you combine things in interesting ways, and if you believe that open source has value, that shouldn’t really surprise you, that should just make sense.

Above video only shows the highlights. You can also watch or read the full interview with Bryan.

Guest post by Peter Froberg, www.freemium.eu.

Most readers of this blog will probably be convinced about the merits of Open Source software, as with the use of open and free principles for other forms of content. This can be seen in the Creative Commons (CC) licence and the like.

A lot of different companies have shown that you can make a profit from developing FOSS. People like Sandro can help them market their products and help create a sustainable business based on FOSS.

Business models based on a CC licenced work are few and far between. Yet it is possible to create a financially sustainable business based on open content. If more companies profit from the huge potential in open content, it would become increasingly pervasive; and would be promoted both by those who believe in the thoughts/ideas behind and those who see it as a means for larger profits. The result would be that far more free and open knowledge and culture would be available to everybody.

One way of making money from openly available knowledge and culture is through a business model called freemium. It consists of giving a product away for free, in order to make money from the sale of complimentary products.

A great example of this business model is www.flatworldknowledge.com that produces CC licenced free college textbooks. Students can download the textbooks for free. The company makes a profit from selling printed books and selling study aids.

So let’s start showing people that open can be a great alternative, both in terms of principles as well as profit.

What do you think? Will this be the future?

The dates for the OSBF workshops on Open Source sales and marketing are now available online.

I’ll kick off the series of workshops together with Richard Seibt, former CEO SUSE, at February 18th in Nuremberg, Germany. From 10-13, I will introduce marketing Open Source software. Richard will talk about Open Source business models from 14-17.

The workshops will be in German and there will be enough time for discussions with participants.

OSBF members will not pay for attending the presentations, non-members will be charged EUR 150. Find more info on how to register for the workshops at the OSBF Web site.

I am a big fan of Clay Shirky. He presented “It’s not information overload. It’s filture failure.” at Web 2.0 Expo NY last year - a fabulous speech you should not miss:

Shirky’s talk made Matt Asay think about how filture failure applies to Open Source which again made me realize just how true Shirky’s call for a “mental shift” in organizations applies to companies switching from a proprietary to an Open Source business model.

Such companies face a cultural change related to what Shirky calls “the fight about information flows and access to it”. The reason being that “the Internet allows large systems that are freerider-tolerant” in contrast to the offline-world where “small groups defend theirselves against freeriders”. Proprietary companies is what I’d call a “small group” regarding their mentality, no matter how many employees they actually have. Proprietary software vendors constantly strive to defend themselves against freeriders e.g. with patents and non-permissive licenses. Their partner companies benefit from being a partner because they have better access to information provided by the proprietary ISV.

Now think of a proprietary company leaning towards a FOSS business model, opening up their code and consequently also their communications. This means a lot of change, because communicating about Open Source products is essentially about communicating on the Web, where - as Shirky pointed out - large systems can evolve that are freerider-tolerant. And of course every Open Source vendor wants to have a large community. So, suddenly the gates are open and information is supposed to flow much more freely between the former proprietary software vendor and its community, which just as well includes partner companies.

In such a situation, communication tactics of employees and partner companies will have to change dramatically to sustain a successful Open Source business environment.

My article published in German PHP Magazine is now available online: Vermarktung von PHP-Software - Kunden gewinnen auf die offene Art.